Location

United States

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Company Background

ennabl is headquartered in Greenwich, CT with a global team working in multiple time zones. We are looking for team members who are driven to help change the industry.

We are looking for an experienced Customer Success Manager to drive successful customer engagements and enhance the customer experience. You will collaborate with a group of peers with deep industry experience coupled with a proven track record of transforming large corporations as well as creating successful startups.
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Job Description

As a Customer Success Manager, you will be responsible for ensuring that all ennabl customers are getting the maximum benefit from our product offerings, including supervising the implementation process and promoting user adoption within the client. You will lead cross-functional teams with members from sales, engineering, operations, data, and the client, ensuring that project milestones are met and deadlines are achieved.

Customer Success Managers act as liaisons between ennabl’s clients and our sales, product and engineering teams, developing key customer requirements and taking proactive steps to remove any roadblocks to successful adoption of the ennabl product suite.

KPIs for this role will include customer satisfaction, customer retention and project delivery.
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Responsibilities Will Include

• Establish clear implementation goals and process milestones for the client and team members to work toward. Own and execute the implementation process.
• Structure and project manager projects to meet custom needs and embed ennabl’s products in client business processes.
• Work to promote the value of the product with brand image and promoting value through customer experience.
• Review customer concerns and seek to improve all aspects of the customer experience with ennabl and our products.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
  

Candidates Should Have

• 2-4 years of experience in client facing roles.
• Strong analytical experience: Conduct data analysis, map out workflows, and develop recommendations on integrating ennabl into clients’ existing operations.
• Strong project management skills: Ability to establish a project plan and milestone tracking and keep all team members on task.
• Account Management or sales experience strongly preferred.
• Knowledge of the P&C insurance business strongly preferred.
• Exceptional ability to communicate and foster positive business relationships.
• Familiarity with Software-as-a-Service (SaaS) product architecture and deployment methodologies.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking.

Location & Travel Requirements

• Ennabl is a “Remote First” company dedicated to hiring the best talent regardless of geography. While our headquarters is in the New York area, the home location of the Customer Success Manager is less relevant than the ability to travel to client sites and our HQ location as required.
• This role will entail periodic travel to client offices and conferences.

Compensation Will Include

• Competitive Salary plus potential bonuses.
• Medical and Dental Benefits.
• Sizable equity participation in a startup company.